The bank behind Apple Card is facing legal scrutiny over accusations of inequality. New York’s Department of Financial Services has launched an investigation into Goldman Sachs’ practices after Basecamp founder David Heinemeier Hansson accused Apple (and really, Goldman) of sexism when determining credit limits.
He received a limit 20 times higher than his wife despite her higher credit score, and received no help from customer service apart from murmurs of a “formal internal complaint.” She eventually got a “VIP bump” to match his credit limit, but that appeared to have been a reaction to the public outcry. Hansson didn’t believe Apple or Goldman set out to be discriminatory, but that the outcome was sexist nonetheless. Even Apple co-founder Steve Wozniak received similar treatment between his and his wife’s credit limit.
The department told Bloomberg that the investigation will both look into any legal wrongdoing as well guarantee that every customer is treated equally. Any algorithmic bias (including unintentional bias) “violates New York law,” department superintendent Linda Lacewell said.
Goldman maintained in a statement that credit decisions were based solely on “creditworthiness” and not qualities like gender or ethnicity, although it didn’t explain why a woman with a stronger credit score received a much lower limit.
It’s not certain how long the investigation will take, and there’s no guarantee Goldman will be asked to make adjustments. However, the incident underscores concerns that bias in algorithms is creating serious disadvantages for some groups, such as denying adequate medical coverage. It also clouds an otherwise strong debut for Apple Card — both Apple and Goldman have claimed this was the “most successful launch” of a credit card in US history. Whether or not that’s true, Hansson’s incident suggests there may still be flaws to address. We can be sure that if nothing is required from the state, Apple itself will work to change their handling of Apple Card in the future.