Whenever you’re dealing with a Microsoft operating system, there are always issues with compatibility in any new update. However, this particular one is somewhat different. Some users using AVG and Avast antivirus software may be noticing that their Windows 10 update blocked from version 1909.
Microsoft has blocked upgrades to both Windows 10 versions 1909 and 1903 for AVG and Avast users running version 19.5.4444.567 or earlier.
“To safeguard your upgrade experience, we have applied a hold on devices with affected Avast and AVG Antivirus from being offered or installing Windows 10, version 1903 or Windows 10, version 1909, until the application is updated,” Microsoft says.
With Windows 10 update blocked, there is a workaround. This isn’t the normal issue that will be updated in a new patch. Anyone who has AVG or Avast (even though they are the same company now), you will have to download and install an updated version of both software.
The updates and installation instructions for updating the antivirus software are available on Avast and AVG support pages. While this is the first time we are hearing about the block, some users have been reporting that they were unable to install version 1903 since August.
This isn’t the only instance of their Windows 10 update blocked as updates for versions 1903, 1909, and 1809, due a compatibility problem with certain Qualcomm Wi-Fi drivers. Affected users should see a message in Windows 10 Setup that draws attention to the need to update the driver.
“To safeguard your upgrade experience, we have applied a hold on devices with affected Qualcomm driver from being offered Windows 10, version 1809, Windows 10, version 1903, or Windows 10, version 1909, until the updated driver is installed,” Microsoft explains in a support page.
Windows 10 users should be offered a Qualcomm update after selecting Check for Updates, but if the update isn’t offered, Microsoft has instructions for alternative steps should the updates not be offered automatically.
“After you have updated your Qualcomm Wi-Fi adapter drivers, the safeguard hold should be removed and you should be able to install the newer version of Windows 10,” Microsoft notes. The operative word being “should” but that is never a guarantee.